Our Policies
Crestone Property Maintenance maintains a full suite of company policies, available to download below.
Data Protection
At Crestone Property Maintenance, we are committed to safeguarding the privacy and security of the client and resident data we handle. Our processes are designed to ensure full transparency and integrity in every interaction.
- Collection: We only collect essential information required to deliver maintenance services, primarily acting on behalf of housing associations and local authorities.
- Storage: Data is stored in secure, encrypted systems with restricted access to ensure resident confidentiality and protection against unauthorized entry.
- Usage: Personal data is strictly used for scheduling repairs, emergency maintenance, and required health and safety auditing.
- Sharing: Information is only shared with verified partners and local authorities where necessary for service delivery, in strict accordance with GDPR and signed data processing agreements.
We maintain ongoing compliance through regular policy reviews and staff training to meet the evolving standards of data security within the social housing sector.
Health & Safety
Crestone Property Maintenance is dedicated to maintaining the highest standards of safety, ensuring a secure working environment for our team, clients, and residents within occupied homes and communal spaces.
- Risk Assessments & Method Statements: Comprehensive RAMS are conducted for all site activities to identify and mitigate potential hazards.
- PPE & Equipment: All staff are equipped with appropriate Personal Protective Equipment and tools that are regularly inspected for safety compliance.
- Training & Accreditation: Our operatives undergo continuous health and safety training and hold relevant industry accreditations.
- Site Supervision: Dedicated supervision ensures all works are carried out in strict accordance with approved safety protocols.
- Safeguarding: Robust procedures are in place to ensure the safety and wellbeing of vulnerable residents during maintenance works.
- Incident & Near-Miss Reporting: All incidents and near-misses are rigorously recorded and analyzed to facilitate continuous improvement in our safety practices.
We remain fully committed to absolute compliance with all relevant UK health and safety regulations, including CDM 2015 and the Health and Safety at Work Act 1974.
Modern Slavery & Human Trafficking Policy
Crestone Property Maintenance holds a zero-tolerance approach to modern slavery and human trafficking. We are committed to acting ethically and with integrity in all our business dealings and relationships.
- Scope: This policy applies to all employees, subcontractors, and our entire supply chain.
- Due Diligence: We conduct regular assessments to identify and mitigate modern slavery risks.
- Training: Staff receive guidance on recognizing signs of human trafficking.
- Reporting: We provide clear whistleblowing routes for reporting concerns safely.
This policy is maintained in full alignment with the Modern Slavery Act 2015 and current UK legislation.
Equality, Diversity & Inclusion Policy
Crestone Property Maintenance is committed to providing a workplace and service environment where fair treatment, dignity, and respect are central to how we engage with all staff, residents, and partners.
- Inclusive Recruitment: We ensure fair and inclusive processes for recruitment, selection, and career progression to attract and retain diverse talent.
- Zero Tolerance: We maintain a zero-tolerance approach toward any form of discrimination, bullying, or harassment based on protected characteristics.
- Reasonable Adjustments: We are dedicated to providing support and reasonable adjustments to ensure accessibility and inclusion for all individuals.
- Escalation: Clear procedures are in place for raising or escalating concerns regarding fair treatment, ensuring every voice is heard and acted upon.
This policy is rigorously maintained in full alignment with the Equality Act 2010 and all relevant UK equality legislation.
Environmental Management Policy
Crestone Property Maintenance is committed to minimising environmental impact across all of our property repairs and refurbishment projects, ensuring sustainable practices for our clients and the communities we serve.
- Waste Management & Recycling: We implement site waste management plans prioritizing reduction, reuse, and recycling override disposal.
- Responsible Material Selection: We source sustainable materials from certified suppliers with transparent supply chains.
- Energy Efficiency & Carbon Reduction: We optimize logistics and equipment usage to minimize our operational carbon footprint.
- Compliance: All operations meet or exceed current UK environmental regulations and client sustainability standards.
We are dedicated to continuous improvement and ensuring our work supports the long-term sustainability goals of our social housing partners.
Quality Management Policy
Crestone Property Maintenance is committed to providing maintenance services that consistently exceed client expectations. Our quality management framework is built on a foundation of reliability, technical expertise, and a dedication to delivering high-standard property solutions across every project.
- Commitment to Quality: We ensure that every operative is trained to deliver professional results, adhering to strict client specifications and safety codes.
- Procedures and Audits: Our work is monitored through robust internal auditing processes and on-site inspections to verify compliance and workmanship quality.
- Feedback & Improvement: We actively seek client and resident feedback to refine our service delivery and maintain a culture of continuous operational excellence.
We maintain ongoing compliance through regular performance reviews, ensuring our quality standards evolve in line with best practices in the property maintenance sector.